At Phoenix PC Performances, we strive to ensure that you are satisfied with your purchase. Our return policy is designed to make the process straightforward and hassle-free. Please read the following details to understand how you can return products or request a refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be in new, unused condition with all original packaging, manuals, and accessories.
• Timeframe: The return must be requested within 30 days of the delivery date.
• Proof of Purchase: You must provide a valid receipt or order number to process your return.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Customized PCs: Custom-built systems tailored to your specifications.
• Software: Opened or activated software products.
• Digital Downloads: Digital content or services.
• Special Orders: Products ordered specifically for you that are not part of our regular inventory.

3. How to Request a Return

To request a return, follow these steps:

1. Contact Us: Reach out to our Customer Service Team via email at support@phoenixpcperformances.com or by calling 1-800-123-4567. Provide your order number and reason for the return.
2. Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
3. Ship the Item: Pack the item securely in the original packaging and include the RMA number. Ship it to the address provided by our Customer Service Team.

4. Return Shipping Costs

• Defective or Incorrect Items: Phoenix PC Performances will cover the return shipping costs.
• Other Returns: If you are returning an item for reasons other than a defect or incorrect shipment, you are responsible for return shipping costs.

5. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 5-7 business days to reflect in your account.
• Exchanges: If you would like to exchange an item, please specify the new item you wish to receive. If there is a price difference, you will need to cover any additional costs or will be issued a refund for the difference.

6. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us immediately. We will provide a return label for you and arrange for a replacement or a full refund, as you prefer.

7. Warranty Information

Many products come with a manufacturer’s warranty. If you have issues outside the return period, please refer to the warranty information included with your product or contact the manufacturer directly for support.

8. Contact Information

For any questions or concerns about our return policy, please contact us at:

• Email: support@phoenixpcperformances.com
• Phone: 1-800-123-4567

Thank you for shopping with Phoenix PC Performances. We appreciate your business and are here to help with any issues you may encounter!

Summary Table